Privacy Policy

Last updated: 04-12-2025

Hydraloop B.V. (“Hydraloop”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://innovation.hydraloop.com.

1. Who We Are

Hydraloop B.V. is the internationally recognised pioneer in the field of solutions for smart and responsible water use.

Company details:
Hydraloop B.V.
Oostergoweg 9,
8911 MA Leeuwarden,
The Netherlands

Email: support@hydraloop.com

2. Information We Collect

We collect and process personal information when you interact with our website, including:

a. Information You Provide Directly

Name, email address, phone number, company name, and any other details submitted through contact or inquiry forms.

b. Information Collected Automatically

When you visit our website, we automatically collect:

IP address, browser type, operating system, referral URLs, and device information.
Usage data such as pages viewed, time spent on pages, and interactions.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website usage and improve user experience. Tools we use include:

Google Analytics
Hotjar
Snitcher

You can control or disable cookies through your browser settings.

3. How We Use Your Information

We use the collected data to:

Respond to inquiries and provide requested information.
Improve our website and services.
Analyze visitor interactions to enhance user experience.
Communicate relevant company or product information (only if you have consented).

We do not use your personal data for automated decision-making or profiling.

4. Legal Basis for Processing (GDPR)

As a Dutch company, Hydraloop processes personal data under the following legal bases:

Consent: When you submit forms or agree to cookie use.
Legitimate interest: To maintain and improve our website performance and security.
Legal obligation: When required to comply with applicable laws.

5. Data Sharing and Disclosure

We do not sell or rent your personal information.
We may share data with:

Trusted third-party service providers who support our operations (e.g., analytics providers, hosting services).
Legal authorities, if required by law or to protect our rights.

All partners are required to process data in compliance with GDPR and maintain strict confidentiality.

6. International Data Transfers

Because Hydraloop operates globally, your information may be transferred and processed outside the European Economic Area (EEA). When this happens, we ensure adequate safeguards are in place (such as EU Standard Contractual Clauses).

7. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is entirely secure.

9. Your Rights

Depending on your location, you may have the following rights:

Access to your personal data
Correction or deletion of data
Objection to or restriction of processing
Withdrawal of consent (where processing is based on consent)
Data portability

To exercise your rights, contact us at support@hydraloop.com.

If you are an EU or EEA resident and believe your data protection rights have been violated, you may lodge a complaint with your local data protection authority or the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

10. Children’s Privacy

Our website is not directed at children under 16 years of age, and we do not knowingly collect personal data from them.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised “Last updated” date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
📧 Email: support@hydraloop.com
🏢 Address: Head Office Hydraloop Systems B.V.

Wetsus Building, WaterCampus
Oostergoweg 9
8911 MA Leeuwarden
The Netherlands

+31 88 100 3500

Privacy policy